Effective Date: June 2026
AskTapango ("AskTapango", "we", "our", or "us"), a service operated by Tapango Technologies LLC, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use AskTapango websites, applications, AI-powered services, events, and related experiences.
1. Information We Collect
We may collect information you voluntarily provide, including:
Account Information
- Name
- Username
- Email address
- Mobile phone number
- Profile photo
- Date of birth
- Location information
- Social media handles (optional)
Verification Information
To secure accounts and prevent fraud, we may collect:
- Mobile phone number
- Verification status
- One-time passcode (OTP) activity
- Device identifiers
Event & Experience Information
When participating in experiences, events, venues, reservations, or group activities, we may collect:
- Event attendance information
- RSVPs
- Reservation details
- Venue preferences
- Social group memberships
- Friend invitations
AI Assistant Interactions
When using the AskTapango AI Assistant, we may collect:
- Prompts submitted
- Conversation history
- Preferences
- Recommendations generated
- Search activity
User Content
You may upload or submit:
- Photos
- Videos
- Comments
- Reviews
- Messages
- Profile information
Device & Technical Information
We automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Mobile carrier
- Usage analytics
- Crash reports
- Cookies and similar technologies
Location Information
With permission, we may collect:
- GPS location
- City
- Region
- Venue proximity information
Location information helps provide personalized recommendations and nearby experiences.
2. How We Use Information
We use information to:
- Create and manage accounts
- Verify user identity
- Authenticate logins
- Send one-time passcodes (OTP)
- Deliver AI-powered recommendations
- Connect users with events and experiences
- Improve platform functionality
- Prevent fraud and abuse
- Process reservations
- Facilitate group activities
- Support customer service
- Analyze platform performance
- Comply with legal obligations
3. SMS Messaging
If you provide a mobile phone number, AskTapango may send SMS messages related to:
Authentication
- Account verification
- Login verification
- Password reset requests
- Security alerts
Platform Activity
If you choose to receive additional communications, we may send:
- Reservation updates
- Event reminders
- Friend invitations
- Group notifications
- Platform announcements
Marketing Communications
Where permitted and with consent, we may send:
- Event recommendations
- Promotional offers
- Sponsored experiences
- Venue announcements
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance reply HELP.
4. AI Features
AskTapango uses artificial intelligence technologies to:
- Generate recommendations
- Suggest venues and experiences
- Assist with trip planning
- Personalize content
- Improve search functionality
AI-generated content may not always be accurate. Users should independently verify recommendations and information.
5. Sharing Information
We do not sell your personal information.
We may share information with:
Service Providers
Including cloud hosting providers, analytics providers, SMS providers, authentication providers, and payment processors.
Business Partners
Such as event organizers, venues, and reservation partners — only as necessary to provide requested services.
Legal Requirements
We may disclose information when required by law, court order, government request, or for protection of rights or safety.
6. Photos and Social Features
AskTapango may allow users to upload photos, join groups, participate in experiences, and share content. Users are responsible for ensuring they have rights to any content they upload.
By uploading content, you grant AskTapango a limited license to display and distribute the content solely for operation of the service.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure and we cannot guarantee absolute security.
8. Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Verification records and security logs may be retained for fraud prevention and auditing purposes.
9. Children's Privacy
AskTapango is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that information has been collected from a child under 13, we will take reasonable steps to delete it.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to certain uses
- Request data portability
Requests may be submitted using the contact information below.
11. Cookies & Analytics
We use cookies and similar technologies to remember preferences, authenticate users, improve performance, measure engagement, and enhance user experience. You may control cookies through browser settings.
12. Third-Party Services
AskTapango may integrate with third-party services including payment providers, reservation systems, mapping services, SMS providers, AI providers, and social media platforms. Use of those services is governed by their own privacy policies.
13. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of AskTapango after updates constitutes acceptance of the revised policy.
14. Contact Us
For questions regarding this Privacy Policy:
Tapango Technologies, LLC
AskTapango Privacy Team
Email: privacy@asktapango.com
Website: https://www.asktapango.com